We want you to love your FOMOSA find.

If something isn’t quite right, we’re here to help. Please read the policy below to understand how returns, exchanges and refunds work.

1. RETURNS

otherwise stated for a particular product, you may request a return of an eligible item within 14 days of receiving your order.

To qualify for a discretionary return, the item must:

• Be unused, unworn and in the same condition in which you received it.

• Be returned in its original packaging, where applicable.

• Include all accessories, manuals, tags and components originally supplied.

• Be accompanied by proof of purchase or your FOMOSA order number.

Please do not send an item back before contacting us. Returns sent without prior authorisation may experience delays in processing.

Nothing in this policy limits any rights you may have under applicable South African consumer law.

2. STARTING A RETURN

To request a return, contact the FOMOSA Support Team using the contact details provided on our website.

Please include:

• Your full name

• Order number

• Product you would like to return

• Reason for the return

• Photographs or video where the item is damaged, defective or incorrect

If your return is approved, we will provide you with return instructions and the applicable return address.

Items must not be returned to a supplier, manufacturer or any address other than the return address provided by FOMOSA.

3. CHANGE-OF-MIND RETURNS

Where FOMOSA accepts a discretionary change-of-mind return, the product must meet the eligibility requirements above.

Unless required otherwise by applicable law or confirmed otherwise by FOMOSA, the customer is responsible for the cost of returning a change-of-mind item.

Original delivery charges may not be refundable for discretionary returns, except where required by law.

4. DAMAGED, DEFECTIVE OR INCORRECT ITEMS

Please inspect your order when it arrives.

If your product is damaged, defective, incomplete or you receive the incorrect item, contact us as soon as reasonably possible so that we can assess the issue.

Please provide photographs or video showing the problem where reasonably possible.

Where a product is defective or does not meet applicable statutory standards, your rights and remedies will be handled in accordance with applicable South African consumer law.

5. NON-RETURNABLE ITEMS

For health, hygiene, safety and other reasons, certain products may not qualify for discretionary returns once opened or used.

These may include:

• Opened cosmetics and beauty products

• Personal-care or hygiene products that have been opened or used

• Underwear or intimate products

• Products made or personalised specifically for you

• Perishable goods

• Gift cards

• Products specifically marked as final sale, subject to applicable law

Please contact us before purchasing if you are unsure whether a particular product can be returned.

These exclusions do not remove any statutory rights you may have in relation to defective, unsafe, incorrectly supplied or otherwise non-compliant goods.

6. BEAUTY & PERSONAL-CARE PRODUCTS

For hygiene reasons, beauty, skincare, cosmetics and personal-care products generally cannot be returned for a discretionary change of mind once their protective seal, packaging or hygiene seal has been opened or compromised.

If a beauty or personal-care product arrives damaged, defective or incorrectly supplied, please contact us so that we can assess the matter.

7. SALE & PROMOTIONAL ITEMS

Products purchased during a sale or promotion may be subject to the same return requirements as other products unless clearly marked otherwise.

Items identified as Final Sale are not eligible for discretionary change-of-mind returns.

This does not affect rights available to you under applicable consumer law.

8. EXCHANGES

Where available, exchanges are subject to product availability.

The quickest way to secure another product may be to return the eligible item and place a new order once the return has been approved.

If you receive the wrong product or require a replacement because of an eligible defect, please contact the FOMOSA Support Team before placing another order.

9. REFUNDS

Once we receive and inspect an eligible return, we will notify you whether the refund has been approved.

Approved refunds will generally be issued to the original payment method used for the purchase.

Please allow time for your bank, card issuer or payment provider to process and reflect the refund after it has been issued by FOMOSA.

Processing times may vary depending on your financial institution and payment method.

Where required by applicable law, refunds will be processed within the legally prescribed timeframe.

10. RETURN SHIPPING

For approved discretionary change-of-mind returns, the customer may be responsible for return shipping costs unless FOMOSA confirms otherwise.

For qualifying damaged, defective or incorrectly supplied products, return or collection arrangements will be handled in accordance with applicable law and the circumstances of the return.

We recommend retaining your return tracking information until your return has been completed.

FOMOSA cannot take responsibility for returned parcels that are lost before reaching the designated return location where the customer arranged the return independently.

11. ORDERS IN TRANSIT

Once an order has been processed or dispatched, we may not be able to cancel or amend it.

If you no longer want the product, please contact us and we will advise you of the options available once the order has been delivered, subject to this policy and applicable law.

12. DROPSHIPPED & INTERNATIONALLY SOURCED PRODUCTS

Some FOMOSA products may be sourced or fulfilled through third-party suppliers.

Regardless of how an order is fulfilled, your purchase is with FOMOSA where FOMOSA is identified as the seller, and you should contact FOMOSA—not the supplier—to initiate a return or resolve an issue with your order.

Delivery and return procedures may differ between products. Any product-specific conditions will be communicated where applicable.

13. SOUTH AFRICAN CONSUMER RIGHTS

This Returns & Refunds Policy operates subject to applicable South African law, including consumer rights that may arise under the Consumer Protection Act 68 of 2008 and other applicable legislation.

Nothing in this policy is intended to exclude, restrict or waive any consumer right or remedy that cannot lawfully be excluded, restricted or waived.

Where this policy conflicts with a mandatory consumer protection right, the applicable law will prevail.

14. RETURN ADDRESS

Please do not return products without first contacting FOMOSA.

Once your return has been approved, we will provide the applicable return address and instructions.

15. CONTACT US

Questions about a return, refund or exchange?

FOMOSA Support

Website:https://fomosa.store/pages/contact

Please include your order number whenever contacting us about an existing order.

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