Got questions? We’ve got you.

Whether you need help with an order, delivery, returns or simply want to know more about a FOMOSA find, we’re here to make things easy.

ORDERS

How do I know my order has been confirmed?
Once your order is successfully placed, you’ll receive an order confirmation with your order details.

Can I change or cancel my order?
If your order hasn’t been processed yet, we’ll do our best to help. Contact us as soon as possible with your order number.

DELIVERY

Where does FOMOSA deliver?
We deliver across South Africa.

How long will my order take?
Delivery times may vary depending on the product and your location. The estimated delivery timeframe will be displayed during your purchase or communicated with your order.

How do I track my order?
Once tracking becomes available, we’ll send you the details so you can follow your FOMOSA find all the way to your door.

RETURNS & REFUNDS

Something not quite right?
We want you to love your FOMOSA find. If there’s an issue with your order, get in touch with us and we’ll guide you through the applicable return or refund process.

Please refer to our Returns & Refunds Policy for full terms and eligibility.

PRODUCTS

Where do you find your products?
We search locally and globally for exciting, innovative and trending products we think South Africans will love.

Does FOMOSA manufacture the products?
FOMOSA is a discovery-commerce platform. Unless a product is specifically identified as a FOMOSA Original, products may be sourced from selected third-party suppliers and manufacturers.

Will you always have the same products?
Not necessarily — and that’s part of the fun. FOMOSA is built around discovery, so our selection will evolve as new products, trends and innovations emerge.

See something you love? Don’t miss it.

NEED MORE HELP?

Can’t find what you’re looking for?

Get in touch with the FOMOSA Support Team and we’ll help point you in the right direction.